C Britten

a week ago

If you want to be treated with respect, Don’t stay here. Terrible customer service and extremely rude so called manager who has no knowledge of the ADA. Traveling to see family with my service dog. 10 lbs. I called to see if they had a room and spoke to an Aaron. He was not friendly or inviting at all when he answered the phone. I tried to ask questions about a stay and also if their Hotel waived the pet fee for a service dog and he snapped at me and said they don’t waive any fees. I asked him did he hear me say service dog, because all Hilton hotels waive pet fee and it was against ADA to charge an extra fee for a service dog. He snapped at me again with a condescending tone and said he didn’t know anything about that, so NO! I politely asked if there was a manager I could speak with because surely they would know… he said “ I’m the manager and I said NO! Obviously we found another Hilton property who was very happy to accommodate us with my service dog and was shocked and apologetic for his ignorance and rudeness. I will be reaching out to Hilton. This young man is in the wrong line of work. I hope this helps someone else who doesn’t want to throw away $75. Non refundable Pet fee for a service dog. This is not a good look for Hampton Inn or Hilton.

Samantha Brown

2 weeks ago

I’ve stayed at this hotel before. It was fairly decent, but this time was a horrible experience for starters the Hand soap is in the shower. The shower gel is at the sink. I went to go make up my bed, and there was blue in all over my pillows. When I Spoke to the manager he stated that’s horrible but it won’t kill you and I’ll get them to fix it and the Housekeeper does not speak English. I can understand the mixup in the bathroom but the pillows you don’t have to speak English to make sure the room is cleaned. I’ll be staying at the Marriott. The next trip is right next-door. I have a picture, but I don’t know how to post it

Dianna Snelling

3 weeks ago

Me and My friend stayed here for a few days to be able to go to Chattanooga zoo and the aquarium. The employees there were so helpful and kind to us especially Dev his smile made us feel so welcome he was the best front desk worker and I really appreciated doing business with them and I will continue to come back thank you for being such great host to me and my family.

Monika McGrath

2 months ago

Old hotel, housekeeping does the best they can. Laundry facilities take change but they dont have any.....so find an ATM and change elsewhere. Also, no detergent or softner available. Pool heater broken, hot tub bubbler broken...water was GROSS. Is not filtered as it should be. Not a bad hotel just outdated.

Jacob Clark

3 weeks ago

Time: Summer 2024. Situation: 1 overnight, 1 traveler on long road trip. Overall, an excellent overnight hotel and would stay here again. While on a long road trip, found this place between Chattanooga and Atlanta to overnight. Check in was super fast and the clerk was friendly. I found that most TRU hotels are identical, with a lots of seating in the lobby area and a pool table. The gym was small but clean and had the basics, nothing missing. The room was very clean, and I appreciate the better quality toiletries (shampoo, conditioner, body wash, hand soap, lotion), the kind that works and doesn’t burn your skin. On check out, the housekeeper checked my room right away, found my electric toothbrush, and the front desk called my cell while I was still in the parking lot. When traveling this highway, I typically stay in Dalton or Ringgold because they are 33% cheaper than hotels to the north toward Chattanooga or south toward Atlanta. I would definitely stay here again.

Hanna Calvert

2 months ago

2nd stay here! We love Tru by Hilton. This is one of our favorite locations. The staff are always very hospitable and welcoming. The rooms are always very clean. The bathroom this time was a little questionable- there were a few hairs left in the shower and the sink had not been cleaned. I would give 5 stars if it wasn’t for the pillows and the bed. This stay was a little uncomfortable. The bed felt like it was a 20 year old mattress with springs poking out and the pillows might as well have been air. No support at all. Please update your mattresses and pillows.

Jess L

3 months ago

Walking in, the hotel is modern and decorated nicely. The evening front desk assistant was very friendly. The hallway and elevator are clean and smell fresh. The walls are painted with near designs. Our room was very clean and smelled nice. I always do a bug check in the beds no matter where I stay, safe to say that also passed my inspection. Nice big t.v. in the room with cable and a mini fridge. There was no microwave or coffee maker in our room. We are staying 1 night in a small room with a king sized bed. It was $140ish. The shower pressure was wonderful! I love it when hotels have the big bottles of shampoo, conditioner, and body wash. Taking a shower and using the lemon sugar lotion is a must! Breakfast was great and plenty of options. They have a pretty neat self making pancake maker that had sprinkles in them, eggs, sausage, cereal, fruits, yogurt, bagels, toast, and oatmeal. There was coffee, juices, and milk. You won't go hungry in the morning. And the morning desk assistant was super nice and chipper. We are very satisfied with our stay and would definitely recommend this hotel. I see several reviews complaining about the dog fee, it literally tells you the pet fee on the web site. People need to do their research before staying. We didn't check out the pool, but with everything else being so clean and nice I am sure it's fine. I can see the workout room when we go to the elevator and it looks nice too. We are about 30 minutes from Ruby Falls and Rock City.

DeAndria Stepter

a month ago

This has been the worst experience with booking a hotel ever! I book frequently and will never book here again. The front desk staff was absolutely rude and snarky! Never again will I book at this hotel. I would rather drive an additional 30 minutes for the better customer service. There will be problems that arise when using a 3rd party to book sometimes but the way Jessica at the front desk handled it has me completely baffled and taken back. This experience alone has changed any good experience I’ve ever had with TRU hotels.

Robert Taylor

2 months ago

Easy check in with friendly staff. Room was clean, the property was well kept, and hotel felt safe and comfortable. In the morning the Breakfast area was well maintained with attentive staff and the coffee was good. Not much else to say, good value, a quite and clean room, good coffee in the morning. It was a good stay!

Angela Tanner

2 months ago

We booked a standard room with 2 queen beds. Our room had double beds. The floor felt slightly damp, which I guess explains the smell. The room stunk. The air conditioner was very loud and inefficient. The room was so poorly insulated that we were awaken all night by doors closing and people talking at a normal volume in the hallway. The room was dusty and had cobwebs. The trim was partially pulled off the wall on one side of the room. The breakfast was decent.

Richard Petty

3 months ago

Service was great! Got a broke down trucker in a room before it was ready. Very clean and close to the Peterbilt shop. Only complaint was the bathroom in 105. Towel rack is on the wall above the toilet. Opposite wall of the shower and no towel hook near the shower. Then any water that escapes the shower puddles right at the base of the toilet before it might slowly drain into the floor drain.

Tyler Cox

2 months ago

After driving multiple hours to get there, the room I booked days in advance was not available at the agreed check-in time. The receptionist, Kim, was extremely rude and hostile. She remained lounging on the couch, ignoring me, and refused to assist in any way. Her attitude was dismissive and downright nasty. I do not suggest anyone stay at this hotel

helen Liggins

in the last week

Everything was great!!!! Enjoyed the fact that they were very curtious and accommodating. My only complaint although not impactful to my stay is there is not guest laundry on site per the websites. Chris and Ed were amazing!!!

Dave Wishart

2 weeks ago

Nice looking new hotel. Check in was painfully slow, and we were given an uncleaned room. A visit to reception and we got a cleaned room. It's handy for I-75, with plenty of restaurants nearby.

Reuven Zecharia

4 months ago

We were assigned a room with bugs and unwashed floors. We were given a replacement room that had dirty floors and bad odors. The Staff's attitude was abysmal. The final room was just okay enough to sleep. The Milk was warm, the bathroom had hairs in it. The Toilet wasn't fully screwed in to the floor. Water pressure sucked. The location is difficult to access. The beds are back breaking, and the general building was cheaply put together. The lights were brightly shining into the room, and trucks could be heard roaring all night long OVER the Air-Conditioner. You'll be sorry.

EHW

2 months ago

Genuinely no complaints. The rooms were so clean and updated. Breakfast is a grab and go type thing. Best sleep I had on my entire trip.

Joe Strickland

5 months ago

The family came together at a difficult time of a family member passing. My wife came six days in advance and the rest of the family arrived for the funeral. The staff were incredibly kind, thoughtful, efficient and caring. Veda Kay and Brenda at the front desk did everything possible to insure our needs were met. Rooms were newly renovated and well maintained. We thank you for your compassion and appreciate your understanding. Sincerely The Strickland Family

lyndsey griggs

2 months ago

Very very clean. Reasonable price. Friendly and helpful desk clerk. ***stayed again last 7/19/24 Friday night. Room was immaculately clean. One of the cleanest hotel rooms I've stayed in along 75. Bridget was so friendly. I called an hour away and she had our room ready. Best room for the value. Most other hotels have horrible reviews and cost too much to sleep a few hours driving south to north or north to south. The hotel is so reasonable and clean. Front desk was very helpful and friendly. Will stay again....

Carissa Wilson

a month ago

The first room I stayed in the satellite didn’t work and the phone in the room didn’t work. The man on night shift swapped my rooms. The first room I was in was extremely nice. The second room the tv was extremely glitchy couldn’t really watch anything but I was tired and stressed from losing my home and then getting into a wreck the other day and totaling our 2022 charger my husband had only had for 1 and half months. I haven’t been able to see our kids either. So I didn’t want to bother the guy yet again bc my tv sucked. I rarely complain unless it’s outrageous but I’ve been going through HELL lately and I figured if I’m paying to stay I should have a tv I can watch. I slept it off and waited till the morning after I came back from my dr which i had to walk for an hour there and back. Hot! So I was praying I wouldn’t be treated like I was just complaining to complain. I’m also a diamond member for Wyndham too so I get a different kind of customer service when I call the actual Wyndham line. But there’s no reason. The woman who checked me in yesterday was at the office when I finally got up the nerve to call and ask to be switched. I told her I didn’t care if it was king or queen or double just non smoking. Thankfully she was extremely sweet and polite like she was the day I checked in. I felt terrible that I had to ask her but she helped and she put me in a room with a bigger tv too and on the end !! I am so grateful. It’s a the little things during these really hard times that keep you going and not wanting to give up. Thank you again to the lady who is currently at the front desk Tuesday sept 3 at 12pm

Andrew Logan

3 weeks ago

I pulled into Super 8 om August 7th 2024 around 10:00pm after driving 700 miles from a visit in Midwest, heading for Florida. I was worn out after the drive and the mountains. I went into the office to check into a Room. Desk clerk ( a young woman) registered me and gave me a Key. The key would not open my door. I had to leave my bags( 3-4) at my door unattended. Upon entering the office The Clerk Did NOT even attempt to make another key. She stated that she would let me into my room. She left the office wide open and un attended. She tried my key NOT WORKING. She opened my door and when I commented that I intended to drive to get some food, gas etc. What am I supposed to do? I'll be in the office all night just come and I'll let you In. Not acceptable I stated as she walked away. She asks What do you want me to do Move you upstairs?? WTH I said that is total BULL. She walked away. I went into my room Pretty unsatisfied and amazed. I couldn't leave the property without her Having to let me In . Not happening I showered sat for a while to quit shaking from the whole encounter. I left a few hours later.. I called the Motel upon arrival in Florida. I explained what My Unsatisfactory Experience was Like. After multiple conversations over 3 plus weeks I was assured that there would be a refund and consequences for this experience. I stated that I would wait for refund, not write a bad review for a period of time. Time ran out way before I contacted Credit Card company, waited to write this review. A response after waiting would have prevented this Truthful, precise , and Blunt Review. I am know Only for Glowing reviews 99.9% of the time Now ,it is weeks after I added this Honest , informative, painful story. I still have not received my refund that the Manager told the Desk to tell me She Had Authorized. I waited and contacted the "Hotel " Again still giving them a chance to make good on Assurances that a Refund would be showing up. No Communication from Manager or supervisor. I did finally dispute the change with my credit card company. I decided to go with another Attempt then contacted Wyndham Customer Care Corp. Within an hour or two Magically I found Someone at Super 8 Wyndham Ringgold/ Chattanooga put through the Room Charge Again . Like adding Insult to Injury. Absolutely Retaliation. 💯 % Absolutely an Unpleasant experience, Unprofessional and possibly an illegal Punishable Action. I immediately updated Wyndham Customer Care.

KW User

3 months ago

Very nice and clean hotel. Without researching, I would assume it is very new. Our room was very clean and well appointed. The TV had no reception but our check in was late. I reported it in the morning, so I cannot comment on maintenance. Evening staff and morning breakfast attendant were extremely friendly and helpful. Morning help was not as much so when reporting the tv, but certainly not unfriendly. Would definitely stay again. Clean, comfy beds and good breakfast.

Michael York

3 months ago

This hotel was a great pick for our family of 5. The place feels very new and was not crowded, though it was a Tuesday night. The room was clean and comfortable and the breakfast nice and plentiful. The TV swivels which is nice for watching on the sofa or the beds. The one complaint that I have is that the AC unit blows directly at the head of whomever (me, in our case) is sleeping on the side of the bed closest to the unit. I solved this by placing some shorts secured with a shoe over that part of the vent- it worked very well but is indicative of a design flaw in the rooms. An easy fix though so I didn't knock off any stars to an otherwise very nice stay.

LeAnne Jergensen (Hendricks)

5 months ago

The people were great. The breakfast yummy and hot. The bed was super comfortable. The place was super quit even though it was quite full. The only issue we could see is the door to the bathroom is frosted glass. When my husband woke up first and took a shower, the light through the bathroom door shown directly on the bed and woke me up. It would be nice if the bathroom door had a curtain you could pull to not only stop the light, but also prevents the silhouette of a naked body from showing through. Something that would be good if you had a third friend or child sleeping on the big couch in the room. My husband wishes there was a door on the toilet room itself. So he could use that while I use the bathroom sink or shower. Because we are just a couple and everything else was great, we would stay here again.

Christopher Acarregui

3 months ago

Outstanding place to stay! Very clean, feels really good CEE also found it to be very quiet. The included breakfast is excellent. The variety ranges from waffles to eggs to cereal. Plenty to choose from. Very friendly staff and nice grounds.

Amy Sullins

4 months ago

The lady at the front desk answered a personal phone call while we were waiting for her to check us in. She was very friendly tho. The whole place smells like garlic (?) It's not as strong in the room, thank goodness! The room was huge, and the bed and pillows were comfy. The shower was hot and spacious! Air worked great and quick. The front parking is a little small. The elevator was quick. Outside noise was a problem and bedtime. People just don't have respect to keep quiet when they come and go. Close to restaurants, gas, and the interstate! DEFINITELY would stay here again!

ZombieGrowl Rawr

5 months ago

I'm a mom and was traveling with my teenage daughter on a little spontaneous spring break trip. Upon investigating hotels in Chattanooga and the surrounding areas I finally stumbled upon this location and the reviews all mentioned being recently remodeled and above all else I didn't see anyone complaining about safety and/or BUGS! We decided to give this hotel a chance and let me say it didn't disappoint. I didn't see not ONE bug the entire stay! The rooms were very clean and the bed and pillows were actually really comfortable and nice! The beds even had bed bug protectors! It's not luxurious by any means but if you're looking for something affordable and clean, this location will be just fine! Was never concerned about safety at all either! It's about a 15-20 minute drive from Chattanooga and theres some decent antique stores close by! Most restaurants are about 5-7 minutes away as well and there is def a little gas station very nearby! (You technically could walk there but driving would be best I'd imagine.)

Chris A

4 months ago

Positives: Area around hotel felt safe. Parking lot was well lit. Pet friendly, allowed our cat. Reasonable pet fee of $15. Breakfast consisted of muffins, Belvita breakfast biscuits, and pretty decent coffee. No bugs seen. Hotel was pretty close to the Chickamauga Battlefield/National Military Park. Negatives: Walls were very thin, and we could hear noise all night long from surrounding rooms, e.g. the TV next door. We were on the ground floor and could hear noises from the room above, so loud that it sounded like they were moving furniture around. The flooring in our room was hard--no carpet--and it sounded like the room upstairs may have had hard flooring, too. The room could have been cleaner. One corner of the TV looked like it hadn't been dusted in weeks, the baseboards in the bathrooms were filthy, and the room needed to be vacuumed better.

Kathy Hamilton

6 months ago

For the price you won’t find better in this area. Checked in late and front desk lady was so sweet. Floors were laminate so no nasty carpet. Room was clean, beds comfortable. Coffee, juice and pastries for breakfast. Been on the road all week and found some nasty motels. Would stay here again.

David Slovenski

5 months ago

Very friendly staff. The manager and lobby attendant were really nice and made me feel very welcome. The lobby had a nice recent renovation. It was clean and stylish. They also had a nice breakfast bar which i was not expecting. It was clean and organized, and there was plenty of space to dine. They expanded the lobby into a room next door and added a fitness room. I used it and had a nice little workout, even though i was not expecting to have that. People complain that there is a cemetery next door. I do not understand the problem. it's across the parking lot, but why would that be at all a problem? They are the quietest neighbors. Location is great, right off the highway, but not right next to the road so you do not have too much noise from brakes and cars and stuff. A couple hundred meters back from the main drag is nice. Gas stations and convenience stores and fast food right there. The room i stayed in was spotless. Very clean and well stocked. I have two little kids and we all felt great and clean and safe there. I would definitely stay again.

Keri Green

3 weeks ago

The management sucks here breakfast sucks the guy running it thinks he is above everyone I stayed here for months loved the hotel but hate the staff running it. They wipe everything down with the same rag.

Linda D

7 months ago

Worse Quality Inn I've ever been to. The room was dirty (wrappers on the floor, no toilet paper, coffee spills on the bathroom sink). Coffee pot still had grounds from previous guests. Breakfast was microwave foods. Bed was clean and comfortable.

Priscilla Pla

6 months ago

This was a pit stop on the way home to Florida. If Waking up next to a cemetery doesn't bother you, the roaches crawling on the walls should. Absolutely not, we packed right up and left!