Christopher Moore

a month ago

Rooms were great, everything was clean. Nice modern rooms. The bathrooms had a sweet lemon soap - a VERY pleasant break from the linen/ocean scented soaps that a lot of places use. Breakfast was a little disappointing, they only had eggs and cheap heartburn sausage for hot food. Instead of sealed pre-packed cups, their yogurt comes from a dispensing machine that everyone and their children have touched - not something I would eat from.

Cheryl Salinas

4 months ago

We sold our house in Rock Spring GA and needed a place to stay until closing so we chose Tru in Ringgold. We have had a very pleasant stay. Kenya who was the receptionist during the day was excellent. She helped me with my booking and she was pleasant, knowledgeable, friendly and very helpful. The cleanliness of the rooms leave something to be desired. They could improve it by 50%. Thus my 4 star review. Everything else was great. Would stay here again.

Amanda Kay

4 months ago

This hotel is the perfect halfway point between my home and my family, so I stay here frequently. I also stay here because it is one of my favorite hotels. (I travel for work and go to a lot of hotels.) The staff is always friendly, rooms clean, everything in working order. The breakfasts are amazing (and they have a new yogurt machine!) There are plenty of outlets in the lobby to get work done, and a game station with plenty of games for kids. A nice little gym and pool too. Highly recommend this Tru if you’re ever in the area.

Kim Baumgart

4 months ago

COCKROACHES and a DIRTY room! I have stayed at many Tru Hotels and have never had a bad experience until this one. The bathroom floor was sticky!!! The sheets were microfiber (they should be cotton for comfort) and very worn. The mattress was uncomfortable and had a big indentation. The screen on the thermostat was unreadable. Breakfast was included. However, the choices were limited, and there was no yogurt. They charged $75 for 2 small dogs. When we brought the cockroach to the front desk in the morning, we were only given a $20 discount. It was very disappointing and reinforced my dislike for staying in a hotels.

Slanders Pete

a month ago

The hotel is older, but its still in decent condition. The pool is very exposed as a wall of windows between the lobby and pool area offers no visual barrier. The room I got had a lingering cigarette smell. The bathroom didn't have any fan/vent so it gets humid really quickly and smells really linger for a while. The AC unit was older, so controls were on it rather than on the wall. Though it rattled a lot when in use. Oh, and the elevator rattles. Not hauned.

Jennifer McAlpine

a week ago

Train wreck, if you value cleanliness and your sanity stay away. First you get hit with the displeasure of having to have any interaction with Carol. She is unorganized and could care less about customers. Some of the staff members are pleasant, but I feel sorry for them to have work with her - and the manager. The manager is in name only, and frankly not sure if he is real. They charged all of our groups cards in advance the full amount plus deposit before check in time. Since this is not the norm across any Holiday Inn I have ever stayed at, let alone an IHG hotel, pretty much none of them went through. Ms Carol called me and asked for another card, blaming everything on management. I waited on hold for about ten minutes before I hung up, card ready. Her phones were ringing "like crazy" because there were so many cards that did not go through. She called me back and threatened to cancel my room if I did not pay then. Still before check in time and while was driving. Once finally got there the staff seemed output to have to check me in at all. The ice machine was broke the entire stay. The elevator is on its last leg and pretty much everyone took the stairs out of safety concerns. The rooms smelled, all of them. There was so much moisture in the rooms the beds felt wet to the touch. Just gross. No manager the entire time, and we stayed for multiple days. They charged me illegally for a service pet. When I brought it the attention of the front desk person their response was to blame it on the manager whom was apparently just in name only. She also told me that I should have been charged $75 for each day. I told her it was a service dog and it is illegal for them to charge me. I had her call the manager on his cell phone - would not talk to me, as he said that he would take care of on Monday. He was at a doctors appointment and would not be in that day. I left him a detailed message on his voicemail. Never got back to me, charge has still never been removed. I called the hotel again once the hard charge went through and proceeded to get yelled at by Ms Carol, even when she confused me with someone else. She yelled at me and told me I was rude and hung up on me literally FIVE times. I tried, lord have mercy. She would not stop interrupting me and refused to help me. Would not let me talk at all. Horrible person. She did this to multiple people in our group. I have filed a complaint with IHG, hoping they will lose the Holiday Inn Express flag and be shut down. I have also contacted my bank to issue a charge back for fraudulent charges.

Sheldon M.

3 months ago

I'm not going to lie. Very relaxed feel to this hotel. It is definitely updated for the most part. There could be more work done. You can tell it's a well used hotel by the scars on the doors and the smells in the hallways. Smells like an old roadway inn. I've I stayed at a lot of Holiday inn expresses and this is bottom of the barrel for the price you pay. It's definitely clean and comfortable but I just feel that it should be maybe $80. I think attention to detail could benefit this place. Service animal friendly.

Kristin Campbell

3 weeks ago

We arrived to find portable air conditioners in the lobby, and it got worse. There was a strong musty smell in the room, signs of mold, and the bedding felt damp, though it was clean. We left promptly for dinner and turned up the air conditioner in the room in hopes of drying the bedding. It helped a little, but this is the most uninhabitable place I have ever been.

Debby Becker

2 weeks ago

We love to stay at Hampton Inn. However this one was not as nice. The bathroom was not clean especially the floor. They ran out of breakfast and the wifi went down which is not there fault. One elevator was also out of service. And the elevator made some noises when in there. That was a little nerve racking After driving all day it was disappointing. We had stayed at a Hampton Inn in Clinton Tennessee as well as defiance Ohio in the last week and those were amazing. This one, not so much.

William Venable

2 months ago

I’ll tell you needing a room real fast bringing in some people from out of town to help with a charity event at the front desk brie. She was out outstanding. She not only helped the whole experience go by in like five minutes. Bam got us signed in got the room. Taken care of. My friend was able to stay. I just wanna say huge shout out to this hotel. I will definitely end up using and staying here again thank you for making this tremendously convenient

Denise Degroat

3 months ago

We live close by and stayed because of anticipated bad weather. We went in and prepaid the day before our stay. Michael greeted us and was cordial and very friendly. The room itself was very clean and the beds were comfortable. Thus will be our go to place the next time we need a place to stay during expected bad weather and when my family comes to visit we will definitely see that they stay at this location. All in all we are very pleased with our visit.

Mary N

2 months ago

We stayed here for one night and checked in after 8pm. Room was okay but dusty. We noticed the toilet wasn’t flushing completely, but thought it was a low water toilet. When we woke up in the morning, the toilet would not flush at all. I called the front desk before 7 am and they said there was no maintenance until 10 am and that there were no other rooms available, and there wasn’t anything they could do. So we had to use the toilet in the lobby, even though we were staying on the 3rd floor. I called the front desk again and a very nice woman came up with a plunger, but she was unable to fully fix the toilet. She said she would refund the points for our stay. Unfortunately we did not receive a full refund even though we stayed in a room without a working toilet.

Jacob Hasowski

3 weeks ago

Booked a double deluxe Queen room, travelled for 12 hours to get to the hotel only to be told that the only remaining room was a single bed king. Asked the guy at the front desk how could they still be listing rooms they currently don’t have, made some excuse that their systems didn’t update. Asked the front desk worker if I’m then going to be charged for the cancellation even tho they don’t have the room which was the whole reason I choose to stay there, said no, I should not be charged. A few hours later I get an email notification that the room has been cancelled but they were charging me over $170. I would not recommend staying here unless it’s your literally only option and even then you’re better going down I-75 a bit to a rest area. I can not believe I was still charged after they falsely advertised having a room (two beds) that we wanted and needed and doing the ole switch-a-roo once we got there.

Scott C

3 months ago

I was pleased with the appearance and cleanliness of the room aside from the fact that it could have used a good mopping and the shower head needs to be cleaned because it's a little mildewy. Could not connect to Wi-Fi unless I was within 10 ft of the office. Definitely need to add some extenders or remove Wi-Fi from the advertisement. Ice machine needs servicing. Aside from that; very happy with the staff and amenities. I live in Ringgold and may just rent this again just to get a break away from the rv. Very satisfied. 👍🙂👍

Corey Holman

2 months ago

Can't help but laugh at the Karen's whining about the free breakfast. It's Super 8 wtf do you expect? Anyway! This place was great. No complaints. Staff is great, room was very clean and the A/C was ice cold. Even the mattress was nice & firm. And for the truckers, there's truck parking in the gravel lot behind pizza hut which is next door. There's also a Taco Bell and a waffle house.

Ali Wathiq

2 months ago

Terrible experience . At night couldn’t sleep too much noises and cars . The breakfast is fake you get moldy cakes and that’s it. Then police coming knocking at my door asking me bunch of questions about my car eventually I called the police to complain about them harassing me and they said a lot of of crimes were committed in this hotel and they were suspecting me simply for staying there . A lesson I learned from that incident it doesn’t worth saving 40$ to be in a better place

Meta Mercer

a month ago

I've been reserving a room here for several years on my trips to and from Arkansas and NC, due to rotating care of my mother shared by my siblings. Because I need a pet friendly hotel always, I have had great experiences at this Avid. However, this time I don't think the floor had been swept in a while, as my socks picked up grit and small rocks in various places in the room. I did not want to mention it or borrow a broom, because the staff there go out of their way to take care of us!!! I know I should have said something before I left, but, there was an incident with a total stranger as I was looking for the cleaning staff to ask them a question. I found them, but, they were in deep conversation with this stranger in one of the rooms, with the door wide open, so, I just smiled at them, and I thought I'd ask my question at the front desk, and walked on. The stranger, who was loudly talking to them, leaned his head out the door as I walked by and shouted, "Nosey" towards me and half way followed me out the door, looking to see my reaction!!! Later, I did tell those ladies that I didn't know who he was, but, what he said was rude and uncalled for. The one who didn't understand English just laughed out loud...I just left. I have no idea what the other lady told her. Someone really overdid it with Clorox on the linens, but, at least I knew they were clean, but, the smell was very strong!!! The other amenities, service, and staff made up for the negatives I experienced. Those negatives do not mean I won't return, to give them another chance. I give Ginger at the front desk and A+++ !!!!

Cindy Bailey

a month ago

This is my first experience with Avid Hotel. Excellent experience from the moment you walk in to the moment you put your head on the pillow. Very Clean, comfortable bed/GREAT pillows and conveniently located right off I-75 between Dalton and Chattanooga. The GM Chris and his team make you feel right at home!

Hack Albertson

2 months ago

The issue here was staff education. We booked sn ADA roll-in shower room at 12:30 AM. We carried our stuff to the room exhausted after leaving south Florida in the early morning and fighting road construction and Atlanta traffic. Room was not ADA. The commode was low profile with zero grab bars, shower was a walk in with a narrow sliding glass door 26 inch wide entrance and a big lip. No room on either side of bed for my my manual or electrical wheelchair, so I had to crawl over the end of the bed. There was not nearly enough electrical outlets either for charging or CPAP.

Makayla Turner

2 months ago

Looks very nice/clean from the outside. When I got in the room it was very obvious the floor was not moped let alone even swept as these was hair everywhere, even the shower. Luckily the beds and everything else appeared to be clean as we were just staying for a quick few our nap while traveling. The clerk seemed as if he didn’t know what he was doing & gave me zero information. 2am I could hear the people above us banging around, & the air conditioner is insanely loud. It’s so nice walking in but disappointing as you get settled in.

Terri Cooke

a month ago

We booked on our way to Florida and enjoyed it so much, we booked for our way back home! We were pleasantly surprised by the pull out bed under the couch in the double queen suite which was perfect for our two kids! The rooms were clean and roomy! The fire pit is such a great touch to relax after a long drive! Danielle was absolutely so sweet and accomodating when we found the pool temperature was way too hot. The moment we notified her she was on the ball and went to adjust it. She exceeded our expectations as far as great service goes both times! Will definitely return here when we are in the area.

JuBlaine

3 months ago

We enjoyed our stay. Breakfast was really busy and options were limited. They were working hard to replenish items as they ran out. The room was spacious and comfortable and we enjoyed the pool with kids! Things needed to be cleaned better. Glass in the room needed cleaning, edges and corners of room, hallways, elevators needed cleaned. The pool has some trash and things that weren't cleaned over 2 days and there weren't towels stocked. Our bathroom exhaust fan wasn't working and the AC blew directly on to the bed with no way to direct the fan upwards which was uncomfortable. Overall we liked it but a couple things could be improved!

Ellen Pacheco

in the last week

First, the rooms were very nice. I didn't feel grossed out that I was in a room someone else was, pillows and sheets very clean, smelled nice, nice furniture, clean in general. My scwabble is with the service/staff. We stayed 3 nights. First day no house keeping came. The second day, I told the front desk when we were leaving so house keeping could come by but they didn't. We were running out of towels fast and the trash was piling up. We had to call the front desk for toilet paper because we ran out after the first day since 1 was already empty when we arrived. I used the app the request more towels that never came. The morning we were checking out I asked the front desk at breakfast for 2 bath towels so I could just shower with a fresh towel and they never showed up. The hair blow dryer was broken, melted at the tip and did not work at all. There was no body wash in the pump in the shower. The washer and dryer are $3 a load each and pretty much no where to hang wet bathing suits after swimming in the shower and we had no balcony. At the end, my key card stopped working the day of check out and we had to man each door at the end bc all access was cut off before the 12pm check out time listed on the website, anyway. I will say the best part was the breakfast. The food service staff was on it and always available during breakfast for asking for things. Location wise is ok for 1 night with the bar/grill next door and nice gas station in walking distance, but for everything else was a 15 min drive easy. I would stay at one of these places again to give them another shot, but with the amount of money I spent i was a bit disappointed in the overall service and communication from them.

Richard Jones

in the last week

Staff is friendly. I liked the setup of the room. I did have to tighten the mounting screws on the toilet seat, however. The breakfast was about what you would expect. Comfortable bed also

Ian Berg

2 weeks ago

Room smelled funny. They took my dog for an additional $15.00 over the room fee. That seemed reasonable to me. Breakfast was very lacking. Staff was friendly

Kathy Pohlman

3 months ago

I have stayed here before, while traveling between Florida and Ohio. Penny is still at the front desk, and she is still wonderful. Friendly, courteous and helpful. Room was clean and quiet. Bed was comfortable. Definitely will stay here again.

Adam Proctor

4 months ago

Very clean rooms!! Staff was very friendly and quick when asking for extra towels. It was quiet and no disturbance. Not much more you could ask for. I will be staying here again if I'm in the area. Free HBO.

mark losch

2 months ago

Decent stay for a budget friendly hotel. Only issue was that I accidentally left a part of my cpap machine behind. I emailed the hotel twice about it. They never even acknowledged my email. Very disappointing!

Alan Turner

a month ago

Room was simple but clean. Staff I encountered was helpful and friendly. Breakfast included hot sausage, eggs and waffles. Cold food is also available. I was able to park with a 26 foot uhaul pulling a 12 foot trailer.

Pam Torrie

a month ago

My room was very clean. When I needed assistance from any staff member, they were quick to assist and very friendly. It's pretty quiet, too. Never heard traffic, other people, etc.

Jen

4 months ago

Dude up front from Jamaica is so very friendly. Very accommodating and polite. Keep him! Off the highway close to multiple food choices. Gas. Park at ur door. Laundry on the breeze way but it’s $4 to wash $4 to dry. No tub just shower in the room I was. Didn’t take advantage of hot breakfast. Beds are comfy good pillows. Quiet. Low volume area. Well lit and affordable

Karen Bertram

2 months ago

Clean room, comfortable bed, great air conditioning and the most amazing water pressure and hot shower with no problems with slow sink or tub. An exceptional stay and value. Conveniently located too!