Michael Tinsley

2 weeks ago

Hair on the wall in shower. The tissue holder had a prop tissue set up but no tissues in it. Customer service in the evening was excellent. Thank you for all your hard work Ms. Myra.

Marc Williams

3 weeks ago

Excellent customer service! Soft beds you don't wanna get out of. Farm to Fork restaurant in walking distance

L Chuma

a week ago

Okay, things we did not like about our 3-night stay at this motel...(1) The front desk clerks and/or management are the people who prepare the continental breakfast....without gloves, and move back and forth often between the two jobs. (2) Our door key did not work in the side entrance even though it was supposed to...(3) On the third morning, when we wanted to leave early for a long day of driving, breakfast was not open at the advertised time....they were 25 minutes late, delaying our departure by about 1/2 hour....(4) When we arrived to our room on the 1st day we found alcohol bottles in the closet that had not been removed by the cleaning staff....(5) When I booked this motel, I had read online that the pool was under construction but would be ready for use prior to our arrival. It was not!!! It is still currently under construction, and looks like it might be a while before it opens back up....(6) We also thought the overall cleanliness of this motel was lacking a lot. (7) On our third morning, there was no milk available for breakfast. Now, in my mind, the staff had at least 24 hours prior to breakfast that morning to figure a way to rectify that situation since they must have known from the previous mornings' continental breakfast that they were out. Guess there will be a lot of disappointed kids this morning!

Harriet Bradley

2 months ago

The hotel room was clean. Ginger, the housekeeper, provided excellent service. The hotel was quiet. The breakfast was not satisfactory. The coffee was either cold! or empty!! Not the Hilton standard that I am accustomed to!!!

zforces

3 weeks ago

It's a nice, clean hotel. Staff was pleasant and helpful although needing a bit more training. The rooms are very clean and well maintained.... but then it's a very new hotel. Decent box breakfast. Some design issues in room layout to comment on: Bed frame stuck out a bit further than the mattresses and my wife and I repeatedly banged our shins on it. A second chair in the room would have been nice too. My biggest complaint was that an email encouraging me to download the Hilton app and check in digitally has turned into a hassle I'm still waiting for resolution on. The app shows you the available rooms, and I chose one, and suddenly the rate I had locked in a few weeks ago was over $40 higher and the staff didn't have the knowledge to correct it....so I'm still waiting for Hilton customer service to get back to me. The ability to use your cell phone as your room key is kind of cool.

Sara Coggin

a week ago

First time at a Tru. Loved it. The layout of the room, modern decorating and useful details. Very "cool" place to be. July 2021 pool was down for maintenance, bummer for the kids. 1 of the beds was squeaky. Loved the shower with the glass door and the soap dispensers.

Garry Thompson

3 months ago

This is an amazing hotel and I don't throw around the word amazing very often. From the time I arrived until I departed, the staff of this hotel were friendly and helpful and truly made me feel welcome. My room was modern and very clean and well attended. The large walk-in shower was a great surprise as was the large TV. The bed was comfortable and I enjoy a restful nights sleep. There are not many hotels that I will drive out of the way for but this is one. This will bee my go to hotel when I am in the Ringgold'/Chattanooga Area.

Brett Morehous

a month ago

It was clean, well maintained, and lovely color schemes! The room was large and comfortable. With Covid, the pool was closed, as was the pool table, which was disappointing but understandable. The included breakfasts was small but delicious.

Moana Faana

a month ago

One night only for our trip. It was good. Clean room and comfortable beds. That's all we were looking for. Staff was very kind and helpful.

Cody Manning

2 weeks ago

From the start there were issues, and it only got worse. A week before the stay I called the property and extended the reservation for 1 of the 2 rooms. Upon arrival I was told it was never done. After 20 minutes of waiting for that to be fixed we get to the room to find housekeeping hadn't cleaned it yet. Once they were finished it was difficult getting our luggage up due to all of the tires on the luggage carriers were flat. Then once inside the room we found it wasn't (and hadn't been for a while) cleaned properly. I have numerous pictures that include nasty chunks of something dripping down the bathroom door and desk divider, wet sticky spots on the carpet, a dirty microwave, and something smeared on various parts of the walls. After unpacking I left the luggage carrier by the elevator because it was such a hassle to move. Then we found that the air conditioner wasn't working properly, and after numerous unanswered calls to the front desk I finally walked down to see about getting it fixed. I had to wait my turn for a large family who was telling the manager they would never stay at the property again due to the issues they were having. The manager then came to help with the air-conditioning, and walked right past the luggage carrier 4 times never asking or taking it down with her. After all was said and done, I parked my car around back, only to find that the back door lock didn't work and had to walk back around the property just to get back in. In the morning I went for coffee to find a gallon of milk to be used as creamer, just sitting out this was at 9am and the milk had already began crusting inside the bottle, again I have pictures to show this. The following night we bumped into a woman in the lobby who said she used to work there but quit due to the owners refusing to hire a full time maintenance person, not hiring enough staff to properly clean, and zero training for the positions they do have, she was there talking to other staff who wanted to quit and go to the hotel she had began working at. I've been staying at Marriott properties exclusively for many years and although this isn't the first time there has been an issue, it is the first time I've had MANY issues and only one was resolved. It is also the first time I've left a bad review for a Marriott property, and I promise, I will never stay there again. If my travels take me back to Ringgold, Ga. I will be staying at the Hampton Inn next door.

Rebecca Zellner

in the last week

Extremely disappointed in the service. We used this hotel 2 years ago for the state swim meet no issues. This year was a different story. First the 16 rooms we blocked disappeared before our team had a chance to all book. Then upon arrival many were told they had no record of reservation although each person had confirmation and a charge on their cards. When I arrived, I was told I’d have to go to the Hampton Inn next door since the rooms I booked were “under maintenance” and although they had king rooms they would not just move us. The icing on the cake was that we were still charged for all 3 rooms at Springhill.

Haley Mitchell

2 weeks ago

very clean, hotel staff was helpful and friendly. prices were fair as we were very close to the city and family which was the reason for our trip. Paul Mitchell products in the bathroom were the best part! 10/10

Brooke Nicole

2 weeks ago

Excellent hotel and friendly staff! Nice pool, comfy beds along with decent sized rooms and bathrooms. There's stairs and an elevator. Only issue was no breakfast as we thought there would be. Maybe due to covid? Otherwise highly recommend staying here!

Jamie Griffin

in the last week

Very affordable and clean rooms! I was surprised at how well this place is taken care of! Friendly staff! I would definitely recommend this place to anyone visiting or traveling through. It's a little bit off the beaten path, but well worth it!

Sharon Davids

in the last week

Comfy, clean room. Looked like it was remodeled recently. Didn't use the pool, but looked clean. No problems with making a reservation ahead of time. Only complaints were no breakfast (thanks Covid) and the hall had a smell to it The to smelled fine, just the hall.

Troy Bordelon

a month ago

This is the best place I have stay for the low price. Clean, big rooms, friendly staff. There's nothing more you could ask for.

Sarah Becker

a month ago

I had some great sleep for a good price! The night attendant was very nice. She gave me new batteries for my remote. Very sweet lady!

Frank Unger

a month ago

WEIRD place - $220 for no working telephone, remote for tv did not work, ZERO pictures on the walls (so plain!) worst of all, a VERY grumpy older man was working the counter the next morning and bit off my wife and children's heads for arriving at breakfast too late. Unacceptable to be treated this way. When I tried to talk to this man calmly about his behavior, he started reciting a bible verse. NO THANK YOU SIR. Never going back to that location! We were also stared at (just an average family resting from a long drive) by the front desk and guests. Some odd religious cult nearby perhaps??

Laura Melecosky

a month ago

Very clean and spacious room. Last min reservations were needed and only ones open. Kind of hidden away but if wasn't don't think would have gotten a room.

Mark Christiansen

a month ago

Greeted by the worst desk person. When I called he pick up and not talk to but everyone else. In the morning was a different story great staff from checking out to breakfast.

Kathie Machado

3 months ago

The TV didn't work despite the staffs attempts to fix to. I believe the remotes batteries needed to be changed. Also, there was pump or machine running somewhere which caused the bed to have a slight vibration. It was Very annoying. The shower curtain was torn an hanging oddly off the shower rod. Room was in need of updating. Painting and plastering. We should have stayed at the Holiday inn Express which was right next door. Only good thing was the staff. Very accommodating and friendly.

Brad Moyer

a month ago

I have to say for the price this is one of the cleanest and nicest places you can stay at around here. Everything is always clean and nice looking and every time I have stayed here it has always been worry free.

Pam Herbert

5 months ago

Toilet was broken reported more than twice room door wouldn't even lock was told there was a camera by the room so nothing bad happens in that area Rate went up 30 $ on Saturday after a 5 night stay . Housekeeper will bang on the door at 9am waking you up . The place is run down I wouldn't recommend this place to anyone. The food nearby was great .

Carl Langston

a week ago

Clean and quiet. Comfortable bed. High pressure shower was amazing.

Yarixa Rodriguez

a week ago

Place was very clean, the beds were comfy and they provided every thing we needed for the night.

Monikia Allen

3 months ago

This was just a getaway for one night and it was awesome the rooms were clean the bed was comfortable the atmosphere was just nice The Price is Right I'm going back there as soon as I can customer service was good no complaints if you ain't that area please go there was a very nice in the prices was good in the rooms nice and clean that bathroom was everything if you a woman that like to take a bath it was like a Calgon take me away. Go treat yourself

John Quamme

5 months ago

Not bad at all for a budget hotel. Rooms were clean and bug free

Teresa Platfoot

3 months ago

The hotel was nice. But the night I slept in the bed I got bug bites on my legs.

Mary Elizabeth Belt

2 years ago

I'm just going to say "Thank You God, and Thank You, General Manager, for understanding My Problems. I just wanted to Be There for My Son and Family, and I am sure you know what I mean without embarrassing myself more 😶🙄 Thank You Ms. Sandra as well. I love My Life and I know it will get better someday. Thanks CSL, and Staff. God Bless You 🙏 All.

Edward

2 years ago

Nasty and disgusting. Building structure is falling apart the city should bulldoze this place.

Jessica James

2 years ago

Not bad....reasonable rates, rooms are nice for price, no riff raff... kinda country setting I dig it! 😊

Sab B

2 years ago

Management is horrible. Roaches every where.