Amanda Kay

2 months ago

This hotel is the perfect halfway point between my home and my family, so I stay here frequently. I also stay here because it is one of my favorite hotels. (I travel for work and go to a lot of hotels.) The staff is always friendly, rooms clean, everything in working order. The breakfasts are amazing (and they have a new yogurt machine!) There are plenty of outlets in the lobby to get work done, and a game station with plenty of games for kids. A nice little gym and pool too. Highly recommend this Tru if you’re ever in the area.

A Mae

a week ago

Nice, modern rooms. Breakfast can get chaotic, but plenty of options. Pool was big and clean, just FREEZING cold water. No microwave in the room. Would stay here again. Front desk was friendly and helpful.

Kim Baumgart

2 months ago

COCKROACHES and a DIRTY room! I have stayed at many Tru Hotels and have never had a bad experience until this one. The bathroom floor was sticky!!! The sheets were microfiber (they should be cotton for comfort) and very worn. The mattress was uncomfortable and had a big indentation. The screen on the thermostat was unreadable. Breakfast was included. However, the choices were limited, and there was no yogurt. They charged $75 for 2 small dogs. When we brought the cockroach to the front desk in the morning, we were only given a $20 discount. It was very disappointing and reinforced my dislike for staying in a hotels.

Joe Pops

2 weeks ago

Rooms were small but clean. The staff at the desk was friendly and helpful. My only issue was the same breakfast every single day. Very close to chatanooga and Chickamauga battlefield

Amelia

3 months ago

Great hotel! We would recommend and we would def stay again! The pool water was cold is the only complaint from the family 🤣 very clean! Great staff. Great rates! $145 on a Saturday night. That’s cheap! Good breakfast. Nice lobby! Highly recommend.

Renee Bolak

a month ago

Great clean spot to rest for the night with family. The only was that the room doors slam shut so if someone enters their room you can here them! Other than that great spot

Mike Perreault

a week ago

Great room for the night , breakfast was perfect, just what we needed to get our day started . Great service, staff was great.

Vernon Slaven

4 months ago

Always have a good experience at Holiday Inn Express. And their window shades are amazing at keeping the light out of the room. All hotels should have these shades.

kristin vinton

2 weeks ago

Booked two nights with them. Ended up needing to get back sooner. I asked front desk if I could check out and not have to pay for the second night. The man working said that would be fine and gave me a receipt for the one night. The hotel ended up charging me for both nights. When I called to see why, I was told the manager had said charge me for both. If I had known what I was told would change, I would have stayed and left early the next morning. Bed was horrible, bathroom was worn and the floor was dirty. Breakfast is free for a reason.

Mary N

a week ago

We stayed here for one night and checked in after 8pm. Room was okay but dusty. We noticed the toilet wasn’t flushing completely, but thought it was a low water toilet. When we woke up in the morning, the toilet would not flush at all. I called the front desk before 7 am and they said there was no maintenance until 10 am and that there were no other rooms available, and there wasn’t anything they could do. So we had to use the toilet in the lobby, even though we were staying on the 3rd floor. I called the front desk again and a very nice woman came up with a plunger, but she was unable to fully fix the toilet. She said she would refund the points for our stay. Unfortunately we did not receive a full refund even though we stayed in a room without a working toilet.

Denise Degroat

a month ago

We live close by and stayed because of anticipated bad weather. We went in and prepaid the day before our stay. Michael greeted us and was cordial and very friendly. The room itself was very clean and the beds were comfortable. Thus will be our go to place the next time we need a place to stay during expected bad weather and when my family comes to visit we will definitely see that they stay at this location. All in all we are very pleased with our visit.

Aubrey Forsythe

a month ago

IF I COULD GIVE THIS PLACE ZERO STARS I 100% WOULD. We stayed there going down to Florida, not totally impressed but it worked. Wasn’t the cleanest, and breakfast was absolutely awful! Eggs were boiled in a baggie and waffle maker didn’t work. Coming up from Florida back home IS A WHOLE DIFFERENT STORY. We finally got to the hotel after a long- traffic filled 12 hour day. My kids were sleeping in the lobby waiting for us to check in. Finally it was our turn to check in, the front desk staff informed us that the MANGER GAVE OUT ROOM AWAY TO SCHOOL KIDS WITHOUT INFORMING US. NO EMAIL- NO CALL. We booked it over a month ago. My kids are school kids, my kids were tried too, we booked the place first. It was spring break so of coarse all the hotels were booked so we were forced to keep driving. USE THIS AS A WARNING, DO NOT IGNORE THE REVIEWS. Go to Spring Hill suites next door, it is way cleaner, nicer and has a better breakfast. THIS HOTEL NEEDS TO BE SHUT DOWN. If you like nasty breakfast, uncomfortable beds and pillows, clean-ish rooms, and a risk of your room getting given away, book here. This is an awful, horrible, no good, poorly ran hotel.

Rose Cummings

2 months ago

This is by far one of the worst experiences ever! We have an emotional support dog. They charged us 50$ per night which is illegal. The windows have see thru blinds that let the streetlight in. We didn’t have to use the room lights. The traffic from the interstate was very loud.. no insulation in the hotel, and finally the fridge was broken and said they’d fix it the next day… they did not… charging 50$ for dog and had no dog park but just a muddy area in front of checkin… my husband’s father passed away and this is not the added stress we needed. Shameful service… Update… the mgr called me back today. He was very argumentative and a smartelick. A total waste of my time! This chain is very “low class” check your card because they will overcharge you! Chris was the “manager’s “ name. Never using this hotel again! If you have an emotional support dog, they will charge you 50$ a night. They do not honor the federal mandate!! Top ten worst hotels I’ve ever stayed at!!

Hack Albertson

2 weeks ago

The issue here was staff education. We booked sn ADA roll-in shower room at 12:30 AM. We carried our stuff to the room exhausted after leaving south Florida in the early morning and fighting road construction and Atlanta traffic. Room was not ADA. The commode was low profile with zero grab bars, shower was a walk in with a narrow sliding glass door 26 inch wide entrance and a big lip. No room on either side of bed for my my manual or electrical wheelchair, so I had to crawl over the end of the bed. There was not nearly enough electrical outlets either for charging or CPAP.

Makayla Ebben

3 weeks ago

Looks very nice/clean from the outside. When I got in the room it was very obvious the floor was not moped let alone even swept as these was hair everywhere, even the shower. Luckily the beds and everything else appeared to be clean as we were just staying for a quick few our nap while traveling. The clerk seemed as if he didn’t know what he was doing & gave me zero information. 2am I could hear the people above us banging around, & the air conditioner is insanely loud. It’s so nice walking in but disappointing as you get settled in.

Nikki Wai

4 months ago

The hotel is clean, stylish, and reasonably priced. I also appreciated that they use Dove products for the bathroom, which is a nice touch. However, there are some drawbacks. The room lacked basic amenities like cups and coffee, so I had to go back to my car for a cup. Additionally, there were no closets in the room, which was inconvenient. The breakfast area had high tables with charging stations, which were not kid-friendly, and the few lower tables available ran out quickly. Overall, it’s a very nice and comfortable hotel, but it feels like a beautifully wrapped gift with limited practicality

Corey Holman

a week ago

Can't help but laugh at the Karen's whining about the free breakfast. It's Super 8 wtf do you expect? Anyway! This place was great. No complaints. Staff is great, room was very clean and the A/C was ice cold. Even the mattress was nice & firm. And for the truckers, there's truck parking in the gravel lot behind pizza hut which is next door. There's also a Taco Bell and a waffle house.

Ali Wathiq

2 weeks ago

Terrible experience . At night couldn’t sleep too much noises and cars . The breakfast is fake you get moldy cakes and that’s it. Then police coming knocking at my door asking me bunch of questions about my car eventually I called the police to complain about them harassing me and they said a lot of of crimes were committed in this hotel and they were suspecting me simply for staying there . A lesson I learned from that incident it doesn’t worth saving 40$ to be in a better place

Gown Sheng Thao

5 months ago

First room had hair and stains all over the sheets. Fire alarm kept beeping, phone was plugged in but did not work, and refrigerator wasn't working. On the second day of staying here, our door was opened without hardly any notice. The person knocked once and immediately open our door while we were in the room while we had the "do not disturb " sign hung on the doorknob.

Randy Mitchell

5 months ago

Only issue I had was the bed felt kind of janky, but it wasn't the worst I've slept on either, place looked very clean and kept up, the guy behind the counter was very nice.

Jen Draves

a month ago

Booked this because of two beds and a couch. Wasn't expecting such a big room and the couch to have a trundle bed underneath!!! The closet was huge. Six people could probably stand inside. If you have a crew of 6 (we had 3), this would be a great deal. Breakfast was a good typical hotel breakfast. They even had gluten free bread.

James Thompson

a month ago

Nice place but could use just a little attention to cleanliness detail. The pool area could be cleaned better throughout the day. The corners of our room were dirty. Crumbs on sofa, under the edge of bed, behind the doors, ect. But overall not a bad stay.

Derek Muehlberger

2 weeks ago

Friendly staff. Clean rooms. The room layout was a little strange to me. I'm not a fan of translucent doors to the bathroom. If someone has to get up at night, the light enters the rest of the room. There were 3 big negatives: there was no hot water all at, no Internet access & the mini fridge didn't work. Because of these, I will not return to this hotel.

Michelle Cottner

a month ago

If you are looking for a very clean hotel with an amazing breakfast and great beds, look no further. There is also an incredible restaurant right next door. We will definitely stay there again.

Kathy Pohlman

a month ago

I have stayed here before, while traveling between Florida and Ohio. Penny is still at the front desk, and she is still wonderful. Friendly, courteous and helpful. Room was clean and quiet. Bed was comfortable. Definitely will stay here again.

Adam Proctor

2 months ago

Very clean rooms!! Staff was very friendly and quick when asking for extra towels. It was quiet and no disturbance. Not much more you could ask for. I will be staying here again if I'm in the area. Free HBO.

Bonnie Areno

6 months ago

The room was quite nice! It was also very clean!! The only concern I have is that their website was not working correctly, I had to try 3 times to get any confirmation number, and then when I arrived, they told me I had 3 rooms reserved. She offered to call them the next day (because it was a Sunday) to make sure the other 2 got canceled and not charged....I certainly hope that she keeps her word. As long as that happens as promised, it's a great place to stay!

greatfarmboy adsa

a month ago

Staff is extremely rude. Kept getting excuses about room service not being performed. Every conversation seemed hostile on their part. The area around the hotel and their stairs is filthy. It seems as tho the staff/owners hate thier customers

Jen

a month ago

Dude up front from Jamaica is so very friendly. Very accommodating and polite. Keep him! Off the highway close to multiple food choices. Gas. Park at ur door. Laundry on the breeze way but it’s $4 to wash $4 to dry. No tub just shower in the room I was. Didn’t take advantage of hot breakfast. Beds are comfy good pillows. Quiet. Low volume area. Well lit and affordable

Jeffrey Pierce

3 weeks ago

Staff was highly rude with me. The free breakfast was horrible like it was old. And after making sure we cleaned our room I was told I wasn't welcome back. Not to mention the room service didn't speak English and the lobby staff needed some practice

stephen boland

6 months ago

Just want to mention the above and beyond customer service! Ecko, the gentleman at the front desk was exceptional. He was fantastic to deal with, he genuinely cared about the quality of my stay. I wish everyone had customer service like this. I will definitely be back when I’m in town again.

Toni Smith

a year ago

Nice n clean rooms ,, the shower area is newly remodeled and looks fantastic... unfortunately when we stopped by for rates they were higher then what we seen on line ,, so we booked on line while in their lobby... I would think by 9 pm they should offer at least the same rates as advertised on line,,, a full room is better then an unpaid empty room !! The check in agent was very nice and funny,, we enjoyed seeing the " friends" he referred too !!