Jennifer Campbell

2 months ago

It was clean. Check in was easy. It needs a little updating but we were comfortable. We had a double queen room and one bed was particularly squeaky. Rooms were a little small especially with a family of 4. It is not the hotel's fault, but it was a bit loud outside between vehicles and some music playing. There was a time when a couple of dogs started barking too. Overall, we are a little snobby with hotels but would stay there again for a quick overnight stay.

Jeff Wilson

4 months ago

I was on a solo motorcycle trip. The hotel is nicely maintained and very clean. Everything worked in my room, and maintenance was very good. There is an indoor pool which I did not use, and there's a workout room as well. There is a small conference room also. They offer a hot breakfast with plenty of seating.

Cindy Skinner

4 months ago

The staff were so helpful. I am disabled and was traveling alone. Autumn helped me get checked in and was so gracious to help me settle in my room. The next morning, Steven was ready to help get my things back out to my van. Both were so helpful and friendly. The facility was nice and clean and quiet in a nice, safe feeling lication.

Jeanne Phillips

4 months ago

Very friendly staff who greet you with a smile. Beds were not comfortable but room was clean, bathroom was stocked and there were extra pillows in the room (which I appreciated) They have a nice breakfast offering. Hot eggs, bacon and biscuits. Milk and juices, fresh fruit and pre packaged fruit cups. Make your own waffle bar, coffee bar and milk and cereal offerings.

David Earl

3 months ago

Brand new place and the first shower would have flooded the building because checking the drains wasn't on housekeeping s checklist. Also, the place was filthy for a brand new hotel. (see pictures) No microwaves in the rooms. Some doors you can go out but cannot get back in. I do NOT recommend this hotel. You might be better off at the Quality Inn next door until Hilton is established with a well trained staff.

Lucas DenBesten

6 months ago

We enjoy staying at the tru hotels. Small, simple, and clean. We wake up to get breakfast that is warm and delicious. The checking was smooth and the woman was very nice. Pool was inside and warm. The fire put was gone from the front bur no big deal. The sign by the elevator that gives suggestions was also empty. I love the suggestions but this had one. Would stay here again anytime though.

Kelly Parkinson

3 months ago

Great rooms! Modern, convenience, CLEAN! Great indoor pool, complementary breakfast. The only thing that would make it better is a Keurig in the rooms but they offer delicious coffee 24 hrs in the lobby. We would definitely stay here again!

Josh Mallett

3 months ago

Room is small, but very clean. Large TV on the wall and easy to view when In bed. Front desk young lady was nice and made checking in and out very easy. For $140 I got what I expected except it was much cleaner and still felt “newer” than most hotels. I check out before breakfast was ready so I have no feedback there. I usually stay at Hampton Inn and wanted to try something else and was happy. I will consider staying at TRU when traveling if it is an option in the area. As this is the first time I stayed at a TRU, if all there rooms are the same size (2 queen beds) I would not recommend staying for long periods of time with a large family if you need a lot a space. With 4 people it was a tight fit. We were just passing through the area and it was perfect for our needs while passing through for a single night. Beds were comfort enough with soft pillows. I also highly recommend the Hilton App for finding hotels as it is easy, has prices right there, and lets you know if they have rooms available. The Hampton Inn was booked up we usually stay at and this was available in the same city.

Anthony Smith

3 weeks ago

Parking seams abit limited. Handicapped parking and access on the first floor. The doors to the room are outside. Like open the door and your outside, which I think is cool. Rooms are newly remodeled. No bugs, very clean. Nice redone bathrooms. Beds are comfy, 3 pillows. Nice place. 2 beds is 107 for the night. We paid cash, so you have to leave an extra 50 colors at the desk. You get that back in the morning, so that's good. Nice place

Reid Reynolds

2 months ago

The young lady Claire was so nice and personable. Her professional attitude was exemplary. But the young man that started after her was, shall we say, something to that needs to be addressed. We are guest. We could have chosen a different hotel but we came here. Feeling we were "disturbing" his position was made known with his haute attitude. He may be a pleasant, intelligent person outside the realm of his station, but please don't treat the guest as being less than welcome. Beyond that, the rooms were clean, smelled pleasant and had a modern but warm decor.

Molly “Applesauce” P.

2 months ago

🛑STOP RESEARCHING AND BOOK THIS ONE!! Super clean, strong a/c unit, bright lighting, USB charging ports, friendly desk staff, easy in/out from main road, LOTS of food options within walking or short drive distance. If we ever travel this direction again we're definitely stopping here...maybe will on the way home! This unassuming little place has really surprised and impressed us! Kudos to the management/owners! 💯👏👍

Ash Pruitt

3 months ago

Was driving from Idaho to Florida and this was the cleanest and nicest super 8 I have stayed at. It was right off the interstate and a great place to get some good rest for the night, plus there is a wonderful waffle house right across the street.

Sean Turner

5 months ago

The room was decent. Comfortable bed and lots of channels. Hotel location was pretty solid. The parking situation for large vehicles is not that ideal and the pool was suspect. Really got treat the mildew build up in that pool area. King Suite pictured..

Joshua P

3 months ago

Stopped at Ringgold after 10 hours on the road. Check in at the Holiday Inn Express was fast, room was very clean, free breakfast was delicious (the cinnamon rolls are amazing). The hotel is just enough away from the interstate to be very quiet, the view of the mountains all around makes it scenic as well.

Lisa Anderson

4 months ago

Service was average, not friendly just there. Hotel needs remodeling, dirty, wall paper coming off walls. Rooms smelled, ac filters DIRTY, bed comfy, no king with pets ?????, we are gold members, water pressure in shower awesome, truck parking good, lots to eat portions. Need to work on customer service and update hotel.

danny wright

2 months ago

Good clean hotel. Nice selection at the breakfast bar. The fitness center was closed. It is far enough from the interstate that you don't hear traffic noise from your room.

Jason Rahm

2 months ago

Pet friendly standard accommodations appreciated! Beds were comfortable. Worked with us to add a night after unexpected car trouble and refunded our money for that extra night when the car repairs completed more quickly than we thought and we were able to check out late. Super thankful!

Leigh

2 months ago

Highly recommend! I'll admit it I wasn't sure bout this place when I booked it. Nothing against them, just usually I stay with a particular chain due to being a really high level rewards member (used to work for same chain). I was definitely impressed and keep trying to find excuses to stay there again. Room was cleaner than rooms I had seen at more upscale places. Interactions with front desk were always friendly. Well-lit parking lot and well kept grounds Super comfortable bed Despite it being a busier time for them, no noises from surrounding rooms Last, but not least, the tub/shower. Wayyyy nicer than any of the ones I've ever had lol. Also, the hot water never ran out :)

Stephanie Burnworth

4 months ago

Off out of the way, which was nice because we had been driving. Checkout was a breeze. The bed was a little hard for my personal liking. It was very clean, which is very important to me. If we came around here again, would definitely stay.

Chrissy Marie

3 months ago

It was clean minus what appeared to be a stain at the bottom of the fitted sheet. Sadly, we got complained at for asking for more towels when my friend didn't know to ask for pool towels. Then, they rushed us out after a 7 day stay. It wasn't even 11am. Coffee was the only thing available for the "continental" breakfast. I wish there would be a discount for them not even offering fruit and yogurt or something. Even though we had a smoke free room, the smell of smoke from the other rooms was strong in the hallway. It would be ok for a day or 2, but 7 was not ideal there. The pool was nice! The staff was not as friendly as expected.

Cathy McNulty

4 months ago

Convenient to highways but nice and quiet on the property. The rooms were spacious, well decorated, and most importantly, CLEAN! The entire property was clean and well maintained. They include the tiniest details in their service that most would overlook. Toiletries are full size pumps located in the tub/shower. We stayed in a double queen suite which included a seating area and desk. The couch could sleep someone, as well as the trundle bed under the couch. Beds, pillows, and bedding were all comfy, including both firm and softer pillows to meet individuals' preference. The walk-in closet included ample shelving for both folded and hanging clothes. Inside, we found 2 extra comforters for the couch and trundle bed. They were the exact, well-made, warm and comfy ones with which the beds were made. Breakfast included a wide variety of choices to please nearly everyone. The indoor pool was very nice and well kept. Indoor pools tend to have problems with mold from past experience. But this property was on top of any issues, brightly painted, a smell of freshness upon entering, included a full window wall facing the patio and beautiful scenery, and is heated for year-round enjoyment. I would highly recommend this property for any length of stay at any time of the year.

Justin A

7 months ago

What a lovely experience at this hotel. This was my first time staying in a SpringHill Suites property, but for the price I paid, all the extra touches were unexpected and surprising. The property and my room itself are in immaculate condition. I loved the extra perks like the sitting area with furniture by West Elm, the sliding glass door for the bathroom, and the LED reading lights over the bed. The Paul Mitchell soaps and shampoos were nice. Melissa at the front desk checked me in and was welcoming and helpful. I checked in kind of late in the evening, and she told me if I wanted to take a dip in the heated pool, she’d keep it open a little later than normal. I didn’t end up taking advantage of that this visit, but I thought that was very kind. I walked by on the way to the elevators and it looked inviting for sure. Farm To Fork is a locally owned restaurant and bar that’s a whole two minute walk from the hotel. Locally sourced food that’s delicious. Highly recommend. For the location, features, and price point - this was well worth it by far. Quiet, comforting, and check in was a breeze. A+++

Jay Money

5 months ago

Great hotel! The rooms are outstanding and very nice & clean! Exercise room has elliptical, treadmills and dumbbells and adjustable bench. There is a swimming pool and business area. Complementary breakfast at 630am and coffee. Hopefully I get to stay here again. It was great. Location is great in relation to restaurants also.

Magic TK

5 months ago

The hotel staff was very nice and friendly. The rooms and hotel were clean and look nice, however there are minor build qualitt things like the closet door mechanism didn't hold the door closes (probably just needs adjusting), the bathroom sliding door didn't have the thin guide at rhe bottom of the door, so it pulled outward, if you accidentally pulled rather than slide it. Just minor build quality issues, but overall I liked this hotel. It was also very convenient right off the highway. I will definitely consider staying here again on future road trips.

Yolanda W

3 months ago

Room was not what I expected. There were dead bugs on the floor, and I could tell that the floor had not been swept (wooden floors). The tub had a couple of bugs in it as well. The TV remote had a sticky feel to it and it didn't change the channels.I was also not happy about the room facing a cemetery!! I was very uncomfortable and will never stay at this place again!!

Amy Sayre

4 months ago

Room was newly renovated. Bed was super comfortable. Remote only changed channel. Had to do everything else by hand. Toilet was Shakey. Bathroom set up strange, you had to squeeze by the toilet to close the door and get to the shower.

Melanie Shebel

5 months ago

Warning: They don’t honor reservations even if room is paid for. Made reservation and paid. When we arrived, guy said the clerk before him accidentally gave the room to someone else and nothing else was available. He tried shooing me away offering no further assistance. I politely asked to speak to a manager and he refused, got snotty saying he was going to give us a room but now he’s not (did they have rooms or not?!) We ended up sleeping in the car in near-freezing temperatures.

Sharoninflorida #1

2 months ago

The staff was very friendly. The room was a bit dirty. There were dead bugs in the corners of the floor and had a weird smell when we walked in. The beds were comfortable and appeared clean.

Nina Stokes-Chapman

4 years ago

My family was forced to live there but not to stay so that was by choice and convenience. There were many many things that occurred at Cloud Springs Lodge that I did not agree with and know that partly some of them were illegal. I believe if Carol would have stayed the place would have been much much much better to stay at maybe not any better as far as the bug situation I think at this point in time and back then it was out of control so bad there was no fixing that situation that had nothing to do with Carol it was the nasty people that brought their nasty stuff in and lived over crowded in the rooms. To be honest I miss that place I had a lot of fun I like talking to a lot of people and where I live now there are none so yes I miss it no I don't miss fighting the roaches or any of the other Little Critters that made their way in. I'm just as equally missing it as I am happy to be gone. I don't believe this is a place for children it's definitely not a family style Hotel/Extended Stay although they claim it to be. David is pretty cool I like David he's the manager right now well depending on how long he wants to stay he seems to have made it a lot better since he's been there a lot harder to live there for some who don't want to follow rules. Other than that you got to get on the same level as David to understanding he's pretty cool once you do I consider this place extremely short term for most but if you can tolerate loud people cars in and out hookers every now and again an overabundance of roaches room service that's not really room service their Maids or housekeepers who clean once a week Becky is pretty awesome but she's doing it all alone unless they've hired somebody else so give her a break Sandra in the office is okay. I'm not afraid to admit that she wasn't one of my favorite she was Two Faced but some of us out there are at some point in our lives. She likes to converse about accounts or other tenants Financial situations when she's not supposed to and she's the only one who knew about it so we know where it came from and I don't agree that she should be able to do that that's a breach of confidentiality. Patrick Patrick is Patrick he doesn't do much he runs the place his wife owns it but everything goes through David first just know that that's why he was hired Patrick is just Patrick he's quiet he's laid-back and he pretty much goes along with David and David's got a strong head on his shoulders and he's really smart so don't get on his bad side Juanita well-made much to say about her and that's about it

Carol Thrasher

3 years ago

Rats, bedbugs, and roaches Oh My! The cable was out for 3 days they refused to fix it. My aunt finally had to bootleg it when we realized they weren't going to bother. We didn't pick up wifi once in the room the entire time (3 weeks). I had to go out and buy super shower cleaner and scrub brush before putting my child in the shower because it looked like it hadn't been cleaned in a year. There were drug dealers blasting loud music in the stairwell until late at night every weekend. Then when we went to pay again they upped the rent $20. I asked to move rooms because of the issues with the wifi and bedbugs and was informed i would have to pay $150 to change rooms to "cover the old room being cleaned once vacated". Because of course charging one night $40 wouldnt be sensible? Staff refused to let me work in the chairs at the table in the office lobby since i couldn't pick up internet in the room and i had to work from my car. It is horrible! UPDATE Roaches and bed bugs are in every room. The managers wife thinks she can parent everyone's children, grounding two to their hotel rooms, dictating what relation a child has to their guardian at the pool (i.e., for kids who live with their grandparent they can't go in because they don't have a parent), dictates how much exercise and what kind a child gets despite any recommendations from doctors or therapists because she knows better with nurse training even though she isn't a nurse. The bathroom ceiling is bowed in with mold, mold in the windows. My friend has been two weeks without cable, the wifi either barely or doesn't work no matter where you are. They refuse to fix anything.

John Kirk Saddler

9 years ago

the location and price are what prompted me to stay here. all rooms are smoking rooms, which only follows that there is a stink included with the stay. what i found odd was that the management would bill you if they found bed bugs in your room after you left. roaches on the other hand seem to be acceptable. when i saw a few roaches in my room (bed) and notified the lady at the desk, i was told that they were just running from the pesticide spray from another room, but would have someone in the next day (today) to spray again. no one showed up though. there has been no room service either. there is internet here, but it isn't very good. i do have to say though that the staff is friendly and down to earth. the folks living here seem quite nice too. the place is very old and run down, so i can imagine how difficult and expensive it would be to properly maintain it. there are laundry facilities on site in the form of a single washer and 2 dryers. all in all, in a place like this, you get what you pay for.

Kimberely Waite

5 years ago

This place is a joke. Drug dealers that they won't kick out and cops won't get rid of. Other tenants steal your stuff and money. Cockroaches are I resting the place and mold and mildew all over. The management is horrible as they go around insulting tenants and their staff and they say they are pet friendly yet if you take your dogs outside they will get parvo and hookworms.