Emily Sheffield

3 months ago

Lovely room, pool, and work out area. Breakfast was always fresh and really yummy every morning. Only downside is that even though they say they do room service every other day of your stay, we had none whatsoever. Which is fine but pretty disappointing

Mark Fussell

3 months ago

Rooms are very small, nice but small, bed adequate. Clean and only a few years old. This is Hiltons "new concept" holtel chain. I am not a fan. They short staff these to save money. Staff though was pleasant and helpful. Breakfast is a joke even compared to their other brands. Plan on going to waffle house for breakfas6.

Joung Ah Seo

2 months ago

A really good Tru. My room was clean (although the shower could use a little more detailing), the service was helpful, and the breakfast was good. They do have laundry, but I wish you could use your card instead of coins like other locations. It's also in a great location.

Shaina Canlas

3 months ago

Rooms were great, beds were too firm. Staff was welcoming. Breakfast was impressive. They have an automatic pancake maker and offered pumpking spice syrup and sprinkles! They also have a fresh yogurt maker with granola and dried fruit at the station.

Tami Micari

a month ago

I was so disappointed with this stay. Check in took a bit but I was almost 1am, so I wasn't upset about that. We were so tired we went straight to bed, barely turned the lights on. The bed was so uncomfortable and noisy. Definitely need a new mattress because there were clear indentation from many years of use. We woke up early to notice that there were SO many bugs everywhere, ladybugs (or the Japanese beetle, I dont know). I took some pictures. When we travel we usually dont have housekeeping clean our room but I asked them to this time. I felt like there were even more bugs than before. The bed was remade with a pillowcase with blood on it. I was so excited for this spontaneous trip with my husband to get away and adventure. This hotel definitely was the worst part of it all. A huge waste of money.

Kathy Richard

3 months ago

This our half way point from Michigan to Florida. Staff helpful and friendly. We have been coming here for the last two years. Hot breakfast from 6 to 10. Coffee in lobby at all times. Just ask for extra towels and pillows you get them with no problem. If you want a shower instead of a tub/shower you will have to ask for a King room. Shower was handicap acceptable, hand rails inside. Very large. Water was nice and hot. Bed was comfortable. Accross the street there is a restaurant called Farm to Mouth. Large portions( you might want to share if you are a small eater) We got 4 pics of cod fish and French fries. Could not finish it. Blueberry cheese cake was wonderful. Hope you stay your stay and meal.

Wayne C

2 months ago

Great location, right off 75, with two other hotels, a nice new liquor store and a very good independent restaurant and bar, Farm to Fork, all a very short, well lighted safe walk. We’ve stayed here a few times on our way to FL and Back to Michigan. Staff is excellent. Property, unfortunately, needs work. More issues each year. Looks as if they’d updated some things but room was worn and broken. Seemed clean but apparently missed the past guest’s blood pressure pill on the nightstand and, well, the pics of all the broken and worn items tell the story best. Pics attached.

Cordell Lucas

in the last week

It was okay, came in late, staff was rude in the morning and last they had very dirty mattress cover and the room stunk as if there was a leak or something wasn't washed. Seen a couple of bugs, fridge wasn't plugged in and wouldn't give me a few minutes grace proof of checking out with an infant after coming in at 5am.

amy Rosio

3 months ago

Right off interstate. KFC across the street. Room was bright, clean, not the usual musty smelling hotel, parking right in front of the room. Didn't have to drag bars all over. Very pleasant experience

Maranda Quillen

2 months ago

People were nice but right upon going to the room I used the restroom and there was a cockroach crawling along the bathtub lining. The room has a musty dishwater smell. I can’t even imagine how many roaches are harboring there. Never will I book at Super 8 again.

Carol Dykstra

7 months ago

Right off the highway for a quick overnight stay. Staff very nice. Not really a breakfast. More like coffee muffin, cold cereal. Room was basically clean and quite. They had a pull down room darkening shade instead of curtains. That was the best! Certainly would stay again.

Kris Hulgan

6 months ago

Remote batteries were dead, wifi isn't configured correctly, the door handles aren't flush so I have to pick up the door to close it, my room door plate is hanging off, Taco Bell is your closest food choice, and half the outlets don't work. Besides that... AC works well and their free breakfast is decent.

Ronnie Vogel

in the last week

Chris (the general manager) charged me for having a pet in my room when I did not. Luckily I was able to get the recurring charges stopped; however, he still charged me a pet fee for days I didn't have a pet and kept putting a "pet in room" magnet on my door when there was no pet in my room. I didn't travel or check in with a pet, nor did I have a pet with me, but my friend did bring her dog over for a few hours while I got ready on my second night in the room. I told him I'd gladly pay for one night and he said, "there are so many people who hide pets and get away with it and I'm not letting you do that". I was honest and said I'd pay for the one night but he thinks it's okay to "punish" me and charge me extra fees just because other people have gotten away with it. He then tried to use the "some housekeepers are allergic". I call BS. Otherwise they wouldn't work for a hotel that allows pets. And what about service animals...they're not allergic to them, I bet. This multi-billion dollar corporation stole $50 from a disabled vet on a fixed income. Good job, Chris...keep up the excellent work! Oh, and Jennifer. Let me tell you about Jennifer. I think she hates her job. Why work in a business that is centered around people when you hate people? I will give her credit for something though...her eye rolling/fake eyelash batting is absolutely superb!

Jaden Murphy

a month ago

Check in was fantastic and easy. The guy working midnights was extremely helpful and went above and beyond to fulfill a request for some ketchup for my Doordash order. The room was cozy and the bed slept amazingly great!! Upon checking out Jennifer was absolutely stellar in her quest to get me a printed receipt. She did all that she could and was top shelf!

Sung Youn Park

2 months ago

Our stay turned out to be wonderful, thanks to Toni! If it weren’t for her, our trip could have become quite unpleasant. We had booked through a third-party site, but unfortunately, the reservation was canceled due to their mistake. When we arrived, there was no record of our booking, but Toni was incredibly patient and kind while I called the site to sort things out. In the end, I canceled the original booking and made a new one directly with Toni — the whole process took some time, but she made it go smoothly, and we were so grateful. The hotel was clean, comfortable, and relatively quiet. Breakfast offered plenty of food options, and the Costa coffee machine (plus hot water machine) was a big plus! We also enjoyed being able to walk to a nearby restaurant for dinner and relax watching sports on the big-screen TV in our room. Thank you, Toni, for your exceptional help and hospitality — thumbs up! 👍

OmegaPsi Psi

3 months ago

On a long road trip along 75 and need a place to sleep for a while. Found the Avid hotel in Ringgold and it got great reviews. Had never heard of them but reviews made me give it a try based on reviews. Glad I did! Super new (I asked, just under 2 years) and super clean. Right off 75 so that was perfect. Breakfast was actually great - premade Jimmy dean breakfast sandwiches, a lot of grab and go fruit, yogurt, bagels, muffins, etc. Awesome Costa high tech coffee dispenser. I have this one bookmarked and will be our new go to on our drives up and down to Florida.

Christian Smith

5 months ago

This is a pretty good place to stay and in a very safe area. However our complaint and it's a big one is that no one was available when we went to check out. Apparently the person coming in was late and the person that was there wasn't going to wait for them. So for I don't know how long the front desk was unmanned and the only person in the building as far as I know was the guy fixing breakfast. And he had no answers because we asked him! Come on Holiday inn Express, this is not good business when nobody is at your front desk at all!

Bob Caprio

a month ago

Booked this for a return home trip. May be one of the cleaner rooms we stayed in at a IHG. Staff wonderful, clean rooms no bugs seen anywhere. Close to food and Ringold shopping area. Beautiful facility and town. Would visit again.

Ryan Wagner

6 months ago

Stayed for one night while traveling. I had a king room which was clean and had everything I needed. The property as a whole was also clean and well kept. Several restaurants within a 5 minute drive and a Mexican restaurant 2 minutes walk around the corner. Continental breakfast was good with the usual items and some hot options (biscuits and gravy, eggs and sausage patties). Didn't interact with staff except for checking in and out but everyone was friendly and helpful. I'd recommend this hotel if needing to stay in the area.

Jennifer McAlpine

6 months ago

Train wreck, if you value cleanliness and your sanity stay away. First you get hit with the displeasure of having to have any interaction with Carol. She is unorganized and could care less about customers. Some of the staff members are pleasant, but I feel sorry for them to have work with her - and the manager. The manager is in name only, and frankly not sure if he is real. They charged all of our groups cards in advance the full amount plus deposit before check in time. Since this is not the norm across any Holiday Inn I have ever stayed at, let alone an IHG hotel, pretty much none of them went through. Ms Carol called me and asked for another card, blaming everything on management. I waited on hold for about ten minutes before I hung up, card ready. Her phones were ringing "like crazy" because there were so many cards that did not go through. She called me back and threatened to cancel my room if I did not pay then. Still before check in time and while was driving. Once finally got there the staff seemed output to have to check me in at all. The ice machine was broke the entire stay. The elevator is on its last leg and pretty much everyone took the stairs out of safety concerns. The rooms smelled, all of them. There was so much moisture in the rooms the beds felt wet to the touch. Just gross. No manager the entire time, and we stayed for multiple days. They charged me illegally for a service pet. When I brought it the attention of the front desk person their response was to blame it on the manager whom was apparently just in name only. She also told me that I should have been charged $75 for each day. I told her it was a service dog and it is illegal for them to charge me. I had her call the manager on his cell phone - would not talk to me, as he said that he would take care of on Monday. He was at a doctors appointment and would not be in that day. I left him a detailed message on his voicemail. Never got back to me, charge has still never been removed. I called the hotel again once the hard charge went through and proceeded to get yelled at by Ms Carol, even when she confused me with someone else. She yelled at me and told me I was rude and hung up on me literally FIVE times. I tried, lord have mercy. She would not stop interrupting me and refused to help me. Would not let me talk at all. Horrible person. She did this to multiple people in our group. I have filed a complaint with IHG, hoping they will lose the Holiday Inn Express flag and be shut down. I have also contacted my bank to issue a charge back for fraudulent charges.

AJ

a month ago

Location was convenient while driving through the area. Hotel is in need of some updating. Shower door had to be pried open. Instead of refilling shampoo/ conditioner/body wash they put a second set of bottles on the wall of the shower. Stains on the bedding for trundle bed. For one night it was okay. We arrived late at night. Front desk staff was welcoming.

Hannah Arellano

3 months ago

We drove up from Florida to see the mountains for 5 days at the end of September with our 4 year old daughter and 6 month old Maltipoo. While we were in town my two granddaughters under the age of 7 joined us every evening. The pros of this hotel would be that some of the staff are exceptional, kind, and helpful. The room was beautiful, exactly enough space to have 3 girls under 7, a puppy, as well as my husband and I. The pool was clean. The grounds were neat. The cons were that the towels weren’t stocked in the pool, and we had to go downstairs and request toilet paper, bedding, and towels 2x throughout the week because housekeeping didn’t touch our room. Also, breakfast is set up one time only and its first come first serve. For a mom of a 4 year old and having two other littles with me sometimes- this was inconvenient as it is part of the perks of selecting certain hotels. If you don’t go downstairs by 7:30- you aren’t getting any waffles, coffee creamer, chocolate milk, etc. As we walked around the hotel often, the office door was open constantly. I can see the hotel has definitely “cut breakfast costs” as it only puts food out once, and saves money on housekeeping by having housekeeping touch the rooms once throughout the week. I usually tip housekeeping and food servers at hotels but was unable to do so because I never interacted with these staff. Other than that- I must say there was a gentleman whose name started with F? I believe- he worked evenings- he was always extremely helpful. Courteous. Kind. Always reloaded snacks in the snack area as the girls and I purchased snackies every evening during our strolls around the hotel. As a female with a small dog and three young girls I felt safe in this hotel, I felt safe in the pool, and I felt the service when I encountered it was courteous and kind. Perhaps in a rural area, the staffing is short handed. Hopefully this resolves before our next visit- as we would stay in the hotel again.

Shaghayegh Sabbaghan

a week ago

We stayed there for one night, and it was an awful experience. There were a lot of bugs (not just ladybugs, as they mentioned). We informed them, and they changed our room, but bugs came out again after turning on the heating system. There was also a dirty couch. We paid $150 for one night, and it was an absolutely awful experience.

Jeff Banks

2 months ago

My wife and I woke up with bug bites on our legs and torso. Despite me sending pictures, it seems Marriott didn't believe me. "Our General Manager personally investigated the matter and confirmed that the room was thoroughly inspected, with no evidence of bugs found". I guess my week of bite-related discomfort (had an allergic reaction) didn't really happen. Thank goodness.

Deborah Ray

2 weeks ago

Zero stars isn’t available so they get the required 1. This place is a dirty dump and apparently it’s the place for late night parties as well. There’s a huge gap under the door so you hear every voice from the hall and every door close. Dirty sheets. Had to ask for new ones and not even sure they are clean either. Toilet hasn’t seen a toilet brush in awhile. Stinky covers on bed. Dirty microwave with cooked on food stuck to it. Dirty refrigerator. Thought Bath tub is somewhat decent but then realized there are holes in the shower wall. dead spiders in the bathroom. I’m sincerely afraid of what will be going home in my bags. Unless you are desperate just don’t book here. I honestly would rather sleep in my car but I have a child along so dirty gross hotel I guess is safer than the car. This is a nightmare.

B L

5 months ago

I really don't understand why this place even has more the. 1 star reviews. The location isn't too bad maybe that's it? Other than that, it's a dirty hotel, especially for the price about $85 a night after taxes. I've stayed in motel 6s that weren't this bad! Check in was easy, parking is ok. Come up to the room, went to shower, mold along the caulking all around the tub. After seeing that thinking ok, not horrible but still, looked under the sink, lots of dirt, and hair chunks. Went to lay down, pulled back sheets, it looks like they don't do well washing them at all. The doors in the hallway slam, constantly causing noises through the night. The AC somewhat works, and of course dirty, the floor is scuffed and damaged. Going down the stairs, completely dirty. Gave us 2 towels, wanted them to come in change sheets, they came in, put 2 towels and washcloths in, and left the room doing nothing else. DO NOT STAY HERE

Patricia Miles

9 months ago

After a long day of driving we needed a clean reasonably priced hotel for a quick well deserved sleep and shower. Penny was working at the front desk and I felt so welcomed. She gave us a great room, easy check in and was so sweet. I felt like I had met an old long lost friend! The rooms are clean, coffee and muffins for breakfast. Nothing fancy but super nice! I can’t say enough good things! I highly recommend it. Beds were super comfortable! Free wi fi too.

Cathy McCubbin

6 months ago

Good for a basic clean quiet room. Staff very nice. No pool available and some food expired or opened on breakfast counter.

Tammy Harrison

a month ago

Very dissatisfied. Room in back of hotel about 30 ft from a graveyard...floor was dirty..walls were dirty...no lamps...bed was very poor quality and like sleeping on a metal slab. Dont ever stay here. Walls are paper thin and sketchy people walk the parking lot at night. Again please dont stay here

Cease

7 months ago

The room was quiet, and staff was extremely polite and helpful. The only reason for 3 stars was the room was quite dirty. Hair left all over the bathroom, wet countertops and the floor was extremely discolored. Also, house keeping woke us up both days at 8am, asking if we wanted the room cleaned. Seemed early to me, especially when checkout isn’t until 11am. Overall, not bad. The location is pretty great but we will probably stay else where.

Gayle Ebel

2 months ago

Toilet was leaking from wax seal , bathroom shower clean but the floor was dirty. Spider and drain gnats In the shower . . Not enough usable outlets for charging phones . Light out above sink . Bed was ok . Room 115 . Stay was 10/15/ 2025

Amanda Spears

2 weeks ago

It was very clean and well maintained. Quiet. And the front desk person was very kind.